Dispatch Manager / Scheduler
Gardena
Future Opening: Dispatch Manager / Scheduler
Full Time • Gardena
As a valued member of our team, the Dispatch manager will efficiently plan and coordinate ready mixed driver schedules, ensuring timely and accurate arrivals to jobs. The Dispatch manager will communicate with clients, sales team, plant managers and drivers to problem-solve, address scheduling conflicts, resolve logistical challenges, and optimize routes to ensure smooth operations.
Position Type/Expected Hours of Work
Position Type/Expected Hours of Work
This is a full-time position. General days and hours of work are Monday through Saturday, hours to be determined. Not eligible for remote work. Occasional evening and weekend work may be required as job duties demand.
Pay: $32.00 - $36.00 per hour based on experience
Pay: $32.00 - $36.00 per hour based on experience
Benefits
- PPO/HMO Health Insurance, Medical, Dental, Vision, Life
- PTO (Paid Time Off)
- 401k Retirement Plan
- Overtime pay
- Direct Deposit
- Employee Assistance Program
Essential Functions:
- Develop daily schedules for ready mixed drivers, considering factors such as delivery locations, traffic conditions, and project deadlines.
- Coordinate with sales representatives and plant managers to align delivery schedules with customer orders and construction timelines.
- Provide drivers and plant managers with essential information such as delivery times, customer requirements, changes or delays and safety protocols for the day.
- Collaborate with sales representatives to understand orders, delivery specifications, and any special requirements.
- Assign drivers to specific delivery routes and ensure drivers receive their work schedule for the next day in a timely manner.
- Dispatch drivers efficiently, considering factors such as driver availability, vehicle capacity, and delivery priorities.
- Utilize route planning software or tools to optimize delivery routes and minimize travel times, fuel consumption, and vehicle wear and tear.
- Adjust routes as needed to accommodate changes in customer orders or traffic conditions.
- Monitor the progress of delivery operations throughout the day, tracking driver locations, delivery statuses, and any deviations from the planner schedule.
- Address any issues or delays promptly to ensure on-time delivery and customer satisfaction.
- Identify and resolve scheduling conflicts, logistical challenges, or other issues that may arise during the day.
- Make quick and informed decisions to adapt to changes in circumstances and minimize disruptions to the delivery process.
- Keep accurate records of driver assignments and any deviations from the planned schedule.
- Generate reports on delivery performance, including metrics such as on-time delivery rates, driver productivity, and customer satisfaction levels.
- Provide guidance and training to customer service representatives as needed.
Non-Essential Duties:
- Promote a team approach and maintain dialogue with all employees to exchange information and gather ideas.
- Create and maintain a positive, safe, and effective work environment.
- Provide administrative support to the operations team as needed.
- Perform other tasks as required.
Competencies:
· Logistical proficiency, ability to effectively plan and coordinate driver schedules, considering factors like customer requirements.
· Strong communication skills – verbal and written communication.
· Problem-solving ability, capacity to identify scheduling conflicts, logistical challenges, or unexpected events.
· Attention to detail, to ensure accurate scheduling, proper documentation, and to minimize errors and potential disruptions.
· Excellent time management skills to prioritize tasks, manage competing demands, and maintain efficiency in a fast-paced environment with tight deadlines.
Preferred Education and Experience
- Bachelor’s degree in logistics, supply chain management or relevant field, preferred.
- 3+ years of dispatching experience, preferably in a construction/transportation related environment.
- Experience in a scheduling, logistics or dispatching role is highly desirable.
- Familiarity with scheduling software or transportation management systems.
- Proficient with Microsoft Suite.
- Bilingual in English/Spanish, preferred.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, smartphones, photocopiers, filing cabinets and scanners. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Due to working environment, the employee may be exposed to moving mechanical parts, toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate to loud. The employee is regularly exposed to wet or slippery ground conditions. Employee must wear required personal protective equipment; up to and including safety vest, hard hat, ear protection, gloves, and safety glasses.
This Organization Participates in E-Verify
This Organization Participates in E-Verify
Esta Organizacion Participa en E-Verify
Bristol Management Services, Inc. is an EEO/AA (equal opportunity/affirmative action) company and does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital or familial status, military or veteran status, or any other characteristic protected by under federal, state or local law in the programs or activities which it operates.
Bristol Management Services, Inc. es una compañía EEO/AA (igualdad de oportunidades/acción afirmativa) y no discrimina por motivos de raza, color, religión, credo religioso, sexo, orientación sexual, identidad o expresión de género, origen nacional, ascendencia, edad, condición física odiscapacidad mental, condición médica, información genética, estado civil o familiar, estado militar o de veterano, o cualquier otra característica protegida por la ley federal, estatal o local en los programas o actividades que opera.
Compensation: $32.00 - $36.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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